At Bas 3ood Perfumes, we are committed to providing high-quality products and a shopping experience that satisfies our customers. If you wish to exchange or return a product, please review the following terms and conditions:

Exchanges & Returns

Perfume products may be exchanged or returned within 24 hours from the date the order is received, provided that the product remains in its original condition and has not been opened, used, or had its packaging or seals removed.

An invoice or proof of purchase must be provided when requesting an exchange or return.

Items Not Eligible for Exchange or Return

Exchange or return requests cannot be accepted in the following cases:

• The product has been opened, used, or tested.
• The product has been damaged due to improper use or storage.
• The original packaging, labels, or seals have been removed or damaged.
• The request is made after the specified exchange or return period.
• Products that have been customized or specially prepared at the customer’s request, if applicable.

Damaged Products or Incorrect Orders

If you receive a damaged product or an incorrect item, please contact us immediately and provide the order number along with clear photos showing the product and the issue.

Once the case has been reviewed and verified, the appropriate action will be taken, either by replacing the product or issuing a refund, depending on the circumstances.

Refunds

Once a refund request has been approved, the value of the product will be refunded using the original payment method. The time required for the refund to appear in the customer’s account may vary depending on the bank or payment service provider.

Shipping and delivery fees are non-refundable unless the return is due to an error by Bas 3ood Perfumes or the product was received damaged.

Exchange Costs

If an exchange is requested based on the customer’s preference and is not due to an error or damage to the product, the customer will be responsible for the delivery costs associated with the exchange.

If the exchange is required due to an error by Bas 3ood Perfumes, Bas 3ood Perfumes will cover the exchange and delivery costs.

How to Request an Exchange or Return

To request an exchange or return, please contact us through the communication channels available on our website and provide the following information:

• Order number.
• Customer name.
• Phone number.
• Reason for the exchange or return.
• Photos of the product in case of damage or an incorrect order.

Our team will review your request and contact you as soon as possible.

Note

All exchanges and returns are subject to the applicable laws and regulations of the State of Kuwait. Bas 3ood Perfumes reserves the right to update this policy when necessary, provided that any changes do not conflict with applicable consumer rights.