At Bas 3ood, we are committed to preparing and delivering every order with the highest level of care and to providing our customers with a smooth and reliable shopping experience from the moment an order is placed until it is received. Orders are processed after confirmation of the purchase and payment, depending on the selected payment method, and are then handed over to our approved delivery or shipping partner. Delivery times may vary depending on the customer’s location, operating hours, public holidays, product availability, and any logistical or operational circumstances beyond our reasonable control.

Customers are responsible for ensuring that all information provided during checkout is complete and accurate, including the customer’s name, phone number, area, block, street, house or building number, and any additional information required to complete the delivery successfully. Incorrect or incomplete information, or an inability to contact the customer at the time of delivery, may result in a delay or return of the shipment. Where applicable, additional delivery charges may be required to resend an order.

Delivery and shipping charges, where applicable, are determined according to the destination, order value, and available delivery service. Applicable charges will be displayed to the customer before completing the purchase whenever supported by the website. Delivery times and charges within Kuwait may differ from those applicable to GCC or international shipments.

For orders shipped outside Kuwait, the shipment may be subject to customs duties, taxes, clearance fees, or other charges imposed by the authorities of the destination country. Unless otherwise stated during checkout, any such charges are the responsibility of the customer. International delivery times are estimates and may also be affected by customs clearance, courier procedures, local regulations, or requirements in the destination country.

Once an order has been handed over to the shipping company, the customer will receive tracking information whenever tracking is available. Bas 3ood will provide reasonable assistance in following up on shipment-related issues with the relevant courier. However, delivery times may be affected by weather conditions, customs procedures, public holidays, unsuccessful delivery attempts, incorrect customer information, or other circumstances outside the direct control of Bas 3ood.

Upon receiving an order, customers are encouraged to check the condition of the shipment and products. If an incorrect item is delivered or a product arrives with visible damage resulting from delivery, the customer should contact Bas 3ood Customer Service as soon as possible and provide the order number together with clear photographs of the product and packaging so that our team can review the case and take the appropriate action.

All sales, deliveries, exchanges, and returns within Kuwait are subject to applicable Kuwaiti laws and regulations, including the consumer-protection requirements administered by the Kuwait Ministry of Commerce and Industry. The Ministry has specifically stated that perfumes are subject to special exchange-and-return treatment: the applicable period is one day, provided that the return/exchange option is evidenced on the purchase invoice and the product remains in its original condition. Nothing in this policy is intended to restrict any mandatory consumer rights provided under applicable Kuwaiti law.

By completing an order through the Bas 3ood website, the customer agrees to the Delivery & Shipping Policy and the applicable purchasing terms published on the website, without prejudice to any mandatory rights available under Kuwaiti law. Kuwait’s electronic-transactions framework gives legal effect to qualifying electronic records, documents, messages, transactions, and signatures in civil and commercial matters.

Bas 3ood reserves the right to update or amend this Delivery & Shipping Policy when necessary to reflect operational requirements or changes in applicable regulations. The version published on the website will apply from its effective date, subject to any rights already arising from previously confirmed orders.